Frequently Asked Questions

  • Some of clinicians accept United, Optum, Cigna, BCBS, and Aetna as in-network providers. Each clinician’s profile will include if they are in-network with any insurance companies.

    Many insurance plans include reimbursement for out-of-network providers. We use a service called Reimbusify that will run a check on your benefits to see if they include out-of-network coverage, file claims on your behalf, and do the legwork for getting you reimbursed.

    Please email operations@tmhcounseling.com for a breakdown of costs.

  • We are not the kind of therapists you see on TV, where clients go in multiple times a week for decades. We have chosen to learn the therapies we did because they start working more quickly than your standard talk therapy. Our goal (honestly) is to help you feel happier and healthier (as quickly as possible), and then send you on your way to go live your best life.

  • This really depends on your desires and needs. Most of our clients begin with a weekly 45-minute session and then transition to a schedule that meets every other week. Some of our clients start with two or three sessions per week to accelerate the process of change.

  • We are a fully virtual practice based in New York City.

  • We will start with a free 20-minute phone consultation to discuss what brings you to therapy, talk about what you hope to accomplish, and make sure we are a good match.

    Then, we will move forward with scheduling. We will send some documents for you to fill out and sign electronically via a secure portal called Simple Practice. You can complete them before the session, or we can discuss them in our first meeting.

    Next, we will select what type of online portal you prefer (most of our clients prefer Zoom or FaceTime).

VIRTUAL PRACTICE

PLEASE NOTE THAT ALL SESSIONS ARE HELD VIRTUALLY THROUGH A HIPAA-COMPLIANT PLATFORM. IT IS IMPORTANT THAT YOU ARE ABLE TO TAKE SESSIONS IN A CONFIDENTIAL SETTING.

PRIVACY POLICY

THOMPSON MENTAL HEALTH COUNSELING PLLC OWNS AND OPERATES THIS WEBSITE AT TMHCOUNSELING.COM, WHERE YOU CAN  FIND INFORMATION ABOUT SERVICES. YOUR PRIVACY IS IMPORTANT, AND THEREFORE IT IS ASKED OF YOU TO PROVIDE INFORMATION THAT IS REQUIRED IN ORDER TO DELIVER THE SERVICE OR INFORMATION THAT YOU HAVE REQUESTED. IN THIS PRIVACY POLICY, IT IS DESCRIBED HOW INFORMATION IS COLLECTED, USED, AND HANDLED WHEN YOU UTILIZE THIS WEBSITE.

PERSONAL HEALTH INFORMATION

WHEN YOU INTERACT WITH THIS WEBSITE, YOU MAY CHOOSE TO PROVIDE PERSONAL HEALTH INFORMATION. THE PRACTICE IS COMMITTED TO MAINTAINING THE CONFIDENTIALITY OF YOUR PERSONAL HEALTH INFORMATION, AND UNDER THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 (HIPAA), THE PRACTICE MUST TAKE MEASURES TO PROTECT THE PRIVACY OF YOUR PERSONAL INFORMATION. FULL PRIVACY POLICIES FOR PROTECTED HEALTH INFORMATION ARE AVAILABLE UPON REQUEST.

INFORMATION COLLECTED

YOUR PERSONALLY IDENTIFIABLE INFORMATION IS COLLECTED FROM YOU WHEN YOU USE THE WEBSITE TO PERFORM CERTAIN TASKS SUCH AS WHEN YOU SEND AN EMAIL USING THE CONTACT FORM (SUCH AS YOUR NAME AND EMAIL ADDRESS).

HOW INFORMATION IS COLLECTED AND USED

INFORMATION IS ONLY USED FOR THE PURPOSE OF DELIVERING THE SERVICE REQUESTED (SUCH AS CONNECTING FOR A PHONE CONSULTATION OR SCHEDULING AN INITIAL THERAPY SESSION).

WHO YOUR INFORMATION IS SHARED WITH

WITH YOUR CONSENT: YOUR INFORMATION MAY BE SHARED WITH THIRD PARTIES (SUCH AS YOUR INSURANCE COMPANY OR REFERRAL TO AN OUTSIDE MENTAL HEALTH PROVIDER IF I CAN NOT PROVIDE YOU WITH THE SERVICE REQUESTED).

LEGAL: PERSONAL INFORMATION MAY BE DISCLOSED WHEN REQUIRED BY LAW OR WHERE THERE IS A GOOD-FAITH BELIEF THAT SUCH ACTION IS NECESSARY TO COMPLY WITH JUDICIAL PROCEEDINGS, A COURT ORDER, OR LEGAL PROCESS SERVED TO THE PRACTICE.

CHANGES

THIS PRIVACY POLICY MAY BE REVISED FROM TIME TO TIME, AND THE MOST CURRENT VERSION WILL BE MAINTAINED ON THIS WEBSITE.

CONTACT

IF YOU HAVE QUESTIONS OR CONCERNS, CONTACT OPERATIONS@TMHCOUNSELING.COM

GOOD FAITH ESTIMATE

YOU HAVE THE RIGHT TO A “GOOD FAITH ESTIMATE” EXPLAINING HOW MUCH YOUR MEDICAL CARE WILL COST.

UNDER THE LAW, HEALTH CARE PROVIDERS NEED TO GIVE PATIENTS WHO DON’T HAVE INSURANCE OR WHO ARE NOT USING INSURANCE AN ESTIMATE OF THE BILL FOR MEDICAL ITEMS OR SERVICES.

YOU HAVE THE RIGHT TO RECEIVE A GOOD FAITH ESTIMATE FOR THE TOTAL EXPECTED COST OF ANY NON-EMERGENCY ITEMS OR SERVICES. THIS INCLUDES RELATED COSTS LIKE MEDICAL TESTS, PRESCRIPTION DRUGS, EQUIPMENT, AND HOSPITAL FEES.

MAKE SURE YOUR HEALTH CARE PROVIDER GIVES YOU A GOOD FAITH ESTIMATE IN WRITING AT LEAST 1 BUSINESS DAY BEFORE YOUR MEDICAL SERVICE OR ITEM. YOU CAN ALSO ASK YOUR HEALTH CARE PROVIDER, AND ANY OTHER PROVIDER YOU CHOOSE, FOR A GOOD FAITH ESTIMATE BEFORE YOU SCHEDULE AN ITEM OR SERVICE.

IF YOU RECEIVE A BILL THAT IS AT LEAST $400 MORE THAN YOUR GOOD FAITH ESTIMATE, YOU CAN DISPUTE THE BILL.

MAKE SURE TO SAVE A COPY OR PICTURE OF YOUR GOOD FAITH ESTIMATE. FOR QUESTIONS OR MORE INFORMATION ABOUT YOUR RIGHT TO A GOOD FAITH ESTIMATE, VISIT WWW.CMS.GOV/NOSURPRISES OR CALL (800)-985-3059.